- Joined
- Feb 20, 2009
- Messages
- 855
- Points
- 163
Big thanks to Autoworld,
Had my car in for a bit of warranty work and im very pleased with the service i recieved, from start to finish.
I bought my car from a dealer in Nottingham, and every aspect of dealing with them has been poor to say the least.
From sales people that dont know anything about the cars they sell, to people not ringing me back, car being delivered without extras ordered, damage on delivery, car going in for warranty work and not being ready when they demand their courtesy car back, id say their customer service is rubbish!
Its got to the point where im no longer taking it to the dealer and tell anyone that asks never to have any dealings with them.
Compare that to Autoworld,
Rang them, booked in 2 days later, staff on the reception desk knew all about the problem AND the part name, got it back later that day, part fitted and quality checked!
Im taking the car to them from now on, so thats a fair bit of servicing cost that the supplying dealer isnt going to get.
Had my car in for a bit of warranty work and im very pleased with the service i recieved, from start to finish.
I bought my car from a dealer in Nottingham, and every aspect of dealing with them has been poor to say the least.
From sales people that dont know anything about the cars they sell, to people not ringing me back, car being delivered without extras ordered, damage on delivery, car going in for warranty work and not being ready when they demand their courtesy car back, id say their customer service is rubbish!
Its got to the point where im no longer taking it to the dealer and tell anyone that asks never to have any dealings with them.
Compare that to Autoworld,
Rang them, booked in 2 days later, staff on the reception desk knew all about the problem AND the part name, got it back later that day, part fitted and quality checked!
Im taking the car to them from now on, so thats a fair bit of servicing cost that the supplying dealer isnt going to get.