Cambelt cockup Desira, Great Yarmouth

Just a general appeal in case someone could help.
About eight weeks ago we had a cambelt replaced by Desira, Great Yarmouth on a Stylo, only to find that when they brought it back it sounded like a can of nails.
They took it away and returned it again ,quieter but with a lumpy tickover and the power steering belt off centre and rubbing on the engine casing causing it to fray badly.
And there it remains, they are unable to cure the tickover problem although they say they have now been able to make it difficult to start in the mornings.
Progress there then.
They have now had it for the last twelve days saying that they can't find the problem although they have sacked the mechanic who fitted the new belt.
No need to go into the problems with getting any response from them or their directors.
Just look in the dealers to avoid section.
If anyone can give any help it would be appreciated by us and Desira could do with the help too.

Hello mate,

Write to Fiat UK and explain..you may well get compensation out of it as it is clearly their mistake!

hope its sorted soon,
Alan

Dealer would be best bet for any compensation,dont see why Fiat UK should have to contribute anything?

I'd guess they've bent a valve.

What engine size is it?

Is there a lot of loom to disconnect for the job?

Worth taking it to another Fiat dealers for a second opinion?

Maybe time for a very favourable trade in against something else? Panda 100hp!

Liam

Contact fiat uk head office.

They should help you.

I got a £100 voucher when i had all the problems with my car (which were sorted under the warranty )

We have been told today that they are finally getting someone from Fiat to look at it as they are lost.
NEXT WEDNESDAY.
If you are looking for customer service drive well past the Desira Group!!!!!!!!!
Fiat customer relations are involved but we are not seeing any improvement.

How old is your stilo?

and they know they have.

get them to do a compression test to prove it.

Just to update this the Fiat guy apparently came down and they decided to replace the cambelt cover, again.
In doing so someone apparently dropped a bolt into the gearbox, God knows how but that is what they have told us, so they have replaced the gearbox and clutch.
If you can believe what they are telling us, they have replaced the cambelt and cover three times now, had the head off to check valves etc,replaced sensors, gearbox and clutch carried out numerous tests and checks and spent nearly three weeks doing it, used half a tank of petrol, which they have not replaced, and yet they finally find that it was just the timing that was out.
They are truly wonderful with the diagnostics.
Imagine if a customer was having to foot the bill.
Perhaps some are!!!!!!!
All this after the After Sales Manager originally told my son in law, when it was first returned with the tick over problem, that "all Fiats run like that".
The car was returned yesterday running fine all clean and with a big bunch of flowers for my daughter.
Time will tell.
They even gave her the added extra of returning it with a broken headlight glass which they are replacing next week. Ho Hum!
Now the discussion starts regarding compensation which is being dealt with by the Desira group M.D's PA, who appears to be sympathetic to the situation, and is able to sort it, as she is "authorised to make decisions".
We will see.
Pity the M.D. has not even had the courtesy to acknowledge us even though we have tried to contact him.
I hope that none of this will affect the confidence that any of you other Fiat,or Citreon, owners have in the Desira Group................................

Blimey, the joy of using main dealers.

How do you drop a bolt into the gearbox by changing the cambelt cover, the gearbox is at he other end of the engine, I suppose it could get in through the timinig hole on the gearbox casing but they're generally protected by a rubber plug.

main dealers can be so rude they piss me off oh and ford there bad as ****

customers can be rude aswell

Glad to see the the problem is being resolved.

Surely you should never tackle a timing job without knowing how to set it?

Liam

There was no problem,timing or otherwise, until they replaced the cambelt and that was only done to avoid a possible cambelt breakage and a big repair bill.
Unfortunately, we assumed that a main dealer would know what they were doing and be able to avoid problems or at least correct any that arose.
How wrong we were.
The whole thing has been unnecessarily compounded by the lack of contact from Desira and then being unable to believe what they told us when we managed to contacted them.
They just contradicted each other depending who you managed to speak to.
Apparently sincere promises to ring and keep us informed were worthless.
Hopefully this week will see the matter closed and we can all go our separate ways.
Certainly we would never use the Desira Group again and they are the only main dealer around here.
I will let you know how the matter ends.