GF has a Acer 5920, got it just after start of uni in october. She keeps having problems connecting to the network, It either :

• Connects and will not let you browse the internet or connect to msn or anything.
  Connects with Limited or no Connectivity and will not fix its self.

Ive tried deleting and readding them. Restarting the laptop and so on.
Cant seem to find a way to fix this. its driving her mad and inturn driving me mad .............

Wireless netowrking can be a pain in the arse.

What is it that she is connecting to? A router or another PC?

Is it a Uni network she is conencting to?

No its a BT Home Hub provided by her Privately Owned Halls, theres a few of them in the building, one for each set of rooms/flats.

I think the limited connectivity is to do with the network maybe having to many people on the wireless? Says something like "someone with the same IP is on the network" or what ever it says, i havent seen the limited or no connectivity and tried to help over the phone as much as i can.

Trying to get a computer illiterate(no offence if you read this dear ) to do technical stuff on the phone is pretty hard i find, especially when i dont have vista and use google as my help soiurce...........

edit: did that make sense?

Right she turned it on and it was connected, but it wouldnt log into msn or go on the net. In Network Connections area(sorry dont know vista) it said it was connected to the network but not to the net (had a red cross between the network and the internet logos).

I got her to ping around and it wouldnt ping outside the network, i got her to ping an internal IP and it came back blank so we used this IP as a static IP, set it up and still nothing......... Asked her to set it back to "automatic" and as she did everything came alive again...........

Very confused by this............ anyone got a decent diagnosise program that i could put on her puter while its got net and run when net aint working? something she could maybe understand a bit as im 70 miles away..........

edit: flushed, released and renewed, still nothing.......... trying evertything i can think of here

Router side, clear the mac address off the device list on the bthomehub and reconnect the laptop.

Also, make sure all network settings are set to "Automatic".

It Sounds like a router problem, the router maybe overloaded with traffic as its a semi-public network make sure it says it's connected to the network then create a text file (using notepad) and write the following:

echo off
echo Refresh DNS

:iprefresh
ipconfig /release *wireless*
ipconfig /renew *wireless*
ipconfig /flushdns

echo Pause for 10 seconds

ping localhost -n 11 > nul

echo Ping google

:ipingcall
ping google.com | find /i "reply" > nul
if errorlevel 1 goto iprefresh

echo Should now be connected
pause


Save the text file as ipcall.bat (might need to change the dropdown from txt files to all files)

double click the file to run it (you might need to run as adminitrator)

command prompt type in:

netsh winsock reset