I have a Fiat 500 2011 reg with Blue and Me technology. Every time I try to use my Blue and Me I get an error message saying 'no English' and cannot use any aspect of it. I have tried updating it using the packs on the blue and me website but neither of them work. When I try to upload the English language pack it updates the system but this makes no difference, it still comes up with the same error message. Can someone shed some light on this problem please?