Recently replace my knackered gearbox on my ducato 2.3 multijet to find 100 miles later it makes the most terrible noise in reverse it was a second hand unit supposedly 'reconditioned'
If it's a reconditioned gearbox, then regardless of the problem its best to let the vendor replace it under warranty, otherwise it could cost a small fortune to fix.
Assuming you have the MLGU6 gearbox, the reverse gear and shaft appears to be at the top of the engine, maybe a little more oil,
As a new user well chuffed with quick and usefull response! Will try more oil in the morning as that would be most obvious place to start. I would return but as bought on ebay i only had 14 days too complain! Diagram is great couldn't find one on internet atall might dismantle old box and compare the two now i know what im looking at!
Mine sounds like a bag of nails if the reverse isn't engaged fully - usually when the wife is driving cables might need tweaking. How much did you put in ,recommended is 2.5l - 2.7l to ensure adequate 5th gear lubrication
Minimum that should have come out is around 2l. With ebay you can claim up to 5days if you paid with paypal. Even if not its worth ringing him and saying hey pal the box is duff worst that can happen is he tells you to f off.