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Old 14-05-2017   #16
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Re: purge valve canister

Quote Originally Posted by katie123456 View Post
in the meantime I'm contacting the PCP company (which is actually Fiat albeit a different part of the company so I need to speak to them separately!) about my options.

Start putting things in writing, send a letter to both the dealer and the finance company stating the problems, course of action so far and your expectations. (I'm sure this will be pretty standard stuff to you as a lawyer)

That way, what ever they come back from their meeting with, you've already started building a paper trail, to save later all the ,'he said this and he said that' arguments.

There should be no such thing as an irreparable car, especially one so new that parts are readily available, so it begs the question of what is really going on here? As already stated this 'common problem' doesn't appear to be common at all on this forum, so what aren't they telling you?
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Old 15-05-2017   #17
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Re: purge valve canister

Quote Originally Posted by g8rpi View Post
I don't agree, there is a reasonable expectation that any repair is carried out promptly and without undue inconvenience. This is explict in the new regulations Clearly this not the case here.

Robert G8RPI.
The actual wording of the CRA 2015 is:

If the consumer requires the trader to repair or replace the goods, the trader must do so within a reasonable time and without significant inconvenience to the consumer...

...any question as to what is a reasonable time or significant inconvenience is to be determined taking account of—

(a) the nature of the goods, and

(b) the purpose for which the goods were acquired.

It would seem to me that an offer to repair the car as soon as parts become available, and minimising the inconvenience by providing a replacement car in the interim, would constitute a sufficient defence.

But I hope for Katie's sake that you are right and I am wrong.
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Last edited by jrkitching; 15-05-2017 at 09:12.
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Old 2 Weeks Ago   #18
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Re: purge valve canister

Quick update on this one - still no repair! Fiat have told me they have no timing for a fix and my car has been out of action for 9 weeks now. Taking it to the next level at the moment with the finance company. I am so disappointed in fiat. This is my second fiat 500 and I won't be getting one ever again!
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Old 2 Weeks Ago   #19
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Re: purge valve canister

That is maddening .
It is very good of you to keep the forum up dated , please continue to do so.
Have you had any response from the finance company?
Good luck.
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Old 6 Days Ago   #20
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Re: purge valve canister

Fiat have finally managed to fix my car so I've had it back for a few days now with no problems. Fingers crossed it stays that way...

The finance company weren't interested - they basically said I could only reject the car in the first 6 months.

Counting down the days now until the end of my pcp deal as I'm still not very happy at all with the way I've been dealt with by Fiat (and the dealer Arnold Clark who managed to run down a nearly full tank of fuel and didn't bother to clean my car before I got it back!)
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Old 6 Days Ago   #21
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Re: purge valve canister

Complain to Arnold Clark straight away about condition car was in when returned to you.
Ask for dealer managers name and write to them.

What was done that finally fixed problem?
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Old 6 Days Ago   #22
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Re: purge valve canister

Can I ask the length of the PCP deal please, as any depreciation will be Fiat's problem if you're handing it back. But you're probably in negative equity now if you wanted rid of it and dealer you trade in to has to clear the finance. If it's only another year, you should be alright with bit of luck.
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