General Service Book?

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General Service Book?

So if you buy the car second hand you have to trust the seller its been serviced correctly?

No, you ask to see the detailed invoices for the servicing, showing exactly what was done and when.

Stamps in a little book do not constitute a service history & if I were buying a car privately which had a stamped service book but no supporting invoices, I would treat and value it as having no service history.

If you have work done to your car, keep the receipts - that is what constitutes your car's service history. If you had it serviced outside the main dealer network by a VAT registered garage and couldn't produce the detailed service receipts, FIAT would be within their rights to refuse to honour the warranty - a stamp in the service book might not be sufficient.
 
Yes I would ask to see receipts as well as service book. Seen as fiat dealers aren't overly sure on service intervals goodness knows how a second hand buyer knows if its been serviced correctly?? (I know this as the local dealer was trying to get my wife to book the 6 month old car in for yearly service with 4000 miles on and then went into second year service costs are £550 and you can prepay at £28 per month)
Use of service book and receipts help everyone.
 
Yes I would ask to see receipts as well as service book. Seen as fiat dealers aren't overly sure on service intervals goodness knows how a second hand buyer knows if its been serviced correctly??

Exactly. It's hard enough getting two franchised dealers to tell you the same story about what should be done at each service and when. A couple of stamps in the service book leaves you not much wiser about what was actually done.
 
But for the normal punter on the street seeing a service book with the yearly stamps on and receipts are reassured more than a just a load of receipts they cannot decipher.
 
But for the normal punter on the street seeing a service book with the yearly stamps on and receipts are reassured more than a just a load of receipts they cannot decipher.

I once overheard two used car dealers talking about a 5yr old escort one of them had just bought with a completely blank service book.

"Has it got a service history" said the other.

"It could have" ;) came the reply.

A fool and his money are soon parted.
 
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So presumably the service book also outlines what should be done and by when. Since I don't have one the only ref I have is in the owners manual which gives a guide and also states that it should be serviced every 18k. I do about 9 or 10k a year and plan to have it serviced after year 1 however there is no reference in the limited literature I have to having it serviced after a year if it has not reached 18k. So in terms of warranty it seems I would be entitled to leave it unserviced for about 2 years until I reach 18K.
 
Yeah Im interested in that too. As I said my local dealer was trying to book it in in advance for its 1st year then 2nd year.
But the fiat book states 2years or 18k.
 
I've had the same problem with low miles. My sister took the car to her local dealer every year approx 10k per year, what they did bears no resemblance to the schedule in the book! Last year at 32k they didn't bother with the things due at 36k and just changed oil & filter.. my local main dealer doesn't know what they were thinking! Good job our workshop guys will get it sorted at 36 for me and back on schedule as the dealer she used were terrible! So yep stamped up book means nothing! And it's not the owners fault, she just booked it in for a service and expected them to do what was needed!

Kate
 
So presumably the service book also outlines what should be done and by when. Since I don't have one the only ref I have is in the owners manual which gives a guide and also states that it should be serviced every 18k. I do about 9 or 10k a year and plan to have it serviced after year 1 however there is no reference in the limited literature I have to having it serviced after a year if it has not reached 18k. So in terms of warranty it seems I would be entitled to leave it unserviced for about 2 years until I reach 18K.

As MEP pointed out, yes, you would be entitled to leave it for two years as long as you had it serviced within the acceptable limits of 18k, but again, why any private owner would leave their vehicle for two years without servicing it, is beyond me. Ahh, yes, I've got it, they are merely following the manufacturer recommendations!

Extended service interval times were introduced to appease fleet buyers who got rid of their cars every couple of years. With our new TA, I'm having the oil changed at 3k, regardless of the fact that the first service isn't due until November this year. People out there will think that is stupid, well, they are entitled to their opinion, but for the sake of £12 for a genuine Fiat oil filter (which I've already bought) and 20 quid for 4 litres of Petronas 5w40, it's hardly going to break the bank. Plus I think it is important to have an oil change on a new vehicle at 3k once the engine has bedded in.

Going back to the service book aspect, as others have rightly pointed out, a stamp in the service book doesn't exactly mean much, you must have the receipts to go with it. Indeed, when I did the PX on our old POP with the Fiat dealer, he was insistant that I provided receipts of evidence of work carried out on the vehicle, which I was able to provide. He wasn't bothered in the slightest either, that the car had been serviced by an independent Fiat specialist, the invoice clearly detailed what had been done to comply with the warranty terms. If you are having your vehicle serviced by good responsible garages, they will provide clear invoices and there really shouldn't be any trouble deciphering what has been done. I've still got copies of every invoice for every car I've ever owned and I can see exactly what has been done.

If you don't have a service book and the dealer you bought the car from won't give you one, send an email to Fiat CS and ask them to send you one.
 
As MEP pointed out, yes, you would be entitled to leave it for two years as long as you had it serviced within the acceptable limits of 18k, but again, why any private owner would leave their vehicle for two years without servicing it, is beyond me. Ahh, yes, I've got it, they are merely following the manufacturer recommendations!

Extended service interval times were introduced to appease fleet buyers who got rid of their cars every couple of years. With our new TA, I'm having the oil changed at 3k, regardless of the fact that the first service isn't due until November this year. People out there will think that is stupid, well, they are entitled to their opinion, but for the sake of £12 for a genuine Fiat oil filter (which I've already bought) and 20 quid for 4 litres of Petronas 5w40, it's hardly going to break the bank. Plus I think it is important to have an oil change on a new vehicle at 3k once the engine has bedded in.

Going back to the service book aspect, as others have rightly pointed out, a stamp in the service book doesn't exactly mean much, you must have the receipts to go with it. Indeed, when I did the PX on our old POP with the Fiat dealer, he was insistant that I provided receipts of evidence of work carried out on the vehicle, which I was able to provide. He wasn't bothered in the slightest either, that the car had been serviced by an independent Fiat specialist, the invoice clearly detailed what had been done to comply with the warranty terms. If you are having your vehicle serviced by good responsible garages, they will provide clear invoices and there really shouldn't be any trouble deciphering what has been done. I've still got copies of every invoice for every car I've ever owned and I can see exactly what has been done.

If you don't have a service book and the dealer you bought the car from won't give you one, send an email to Fiat CS and ask them to send you one.



frupi that is fine, but I still don't get the point of changing the oil when it looks just fine and hasn't even darkened, as in after 3 k from new. Now I am out of warranty I don't even follow the service schedule, I just service the car when I notice the oil being burned quicker than normal (this happens after around 20,000 km since oil change, by which time the spark plugs aren't optimal so I just get them all done at the same time).
 
frupi that is fine, but I still don't get the point of changing the oil when it looks just fine and hasn't even darkened, as in after 3 k from new. Now I am out of warranty I don't even follow the service schedule, I just service the car when I notice the oil being burned quicker than normal (this happens after around 20,000 km since oil change, by which time the spark plugs aren't optimal so I just get them all done at the same time).

With respect ahmett, after reading many of your posts, I wouldn't if hell froze over, buy any car you had owned! :devil:

How you service your car is your business. I service both our cars yearly, regardless. An oil change on a new car at 3k is not a bad idea in the eyes of some of us and I've done that on all of the new cars I've owned over the years and thereafter, every 7k. Our old POP, the oil was changed at just over 4k iirc, but only because it already had 800 miles on the clock when we bought it and the first service just happened to coincide with the mileage showing 4k. Second oil change was done at 11k.

At the end of the day, your driving style is probably significantly different to mine and my wife's and you undoubtedly have a completely different ethos with regard to how you look after your car. Plus, I don't have any kids so the cars get all of the attention. (y)
 
With respect ahmett, after reading many of your posts, I wouldn't if hell froze over, buy any car you had owned! :devil:

How you service your car is your business. I service both our cars yearly, regardless. An oil change on a new car at 3k is not a bad idea in the eyes of some of us and I've done that on all of the new cars I've owned over the years and thereafter, every 7k. Our old POP, the oil was changed at just over 4k iirc, but only because it already had 800 miles on the clock when we bought it and the first service just happened to coincide with the mileage showing 4k. Second oil change was done at 11k.

At the end of the day, your driving style is probably significantly different to mine and my wife's and you undoubtedly have a completely different ethos with regard to how you look after your car. Plus, I don't have any kids so the cars get all of the attention. (y)


From personal experience, I noticed my car feels much 'cleaner' after some Italian tuning. When I drive it in the town start stop, it feels very 'unlcean' and miserable. I think this, and keeping the oil levels at the max mark is more important than changing the oil earlier than it needs to be done. If the oil is clean, why replace it with oil that is no cleaner! That was the argument. Of course everyone has their own perception of oil changes. Let's see in the long term whether my engine will last up to my 'style of driving'.


At least you guys can say I told you so if something seriously goes wrong with the car. For the time being, I will stick with the at least thrice weekly 'Italian Tuning', topping up the oil to Max whenever it goes low, and changing the oil only when it is noticeably dirty and starts burning more than it should be after a certain amount of km. The yearly service is not an issue with the km's I do, I service the car full fat about every 9 months/ 20,000 kilometres.
 
ok thanks. mine is a Jan 14 car so maybe its a new system

Don't know if this got cleared up, but I spoke to Fiat Customer Services this morning and although ironically they're not always the most reliable source of information, they said they definitely still issue service books (separate to the manual) with all new cars, and if it happens that the dealer doesn't supply you with one on the day, it should be posted to you shortly after. There's no such thing as an online system it seems. So I hope you can get your dealer to give you what you're entitled to...
 
Got on to a contact I have in Fiat today, they're sending me a service book in the post. Dident seem to know anything about the on-line yarn. Customer care have raised a case about it so I'll be interested to see what they say when they get back to me, if they get back to me that is.
 
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