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Old 03-12-2008   #16
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Re: Knocking noise, clicking noise!

Hi there

This really does sound like a front anti-roll bar drop link. These are used to attach the anti-roll bar to the front suspension (McPherson strut) which means they are also put under stress when the steering is turned.

Only a thought but these really would be my first choice. Other things would be the front springs themselves (again these pivot when the steering is turned) or strut top bearings.

Let me know what they find, am very interested in the diagnosis!

Cheers

500Matt
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Old 03-12-2008   #17
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Re: Knocking noise, clicking noise!

Quote Originally Posted by John R Smith View Post
On the way there - find a manhole cover or speed bump which will cause the knock. Go out with the mechanic and try the car over the same bump. The knock may not happen with two of you in the car, because the suspension is more compressed. So, get out of the car and get the mechanic to drive solo over the same bump.

John

Hi John... theres a problem with that. I was out in it this afternoon. Drove over a manhole cover and it knocked really badly. Right, I thought, i'm gonna video it on my phone. I turned round, drove up the street and turned round again, then drove over the same manhole cover (ie not 60 seconds later) and IT DIDNT KNOCK!!!

Anyway, I at least managed to get the knocking from the steering wheel when i turn it left to right recorded on my phone. Again though, it knocks one minute and not the next.
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Old 05-12-2008   #18
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Re: Knocking noise, clicking noise!

Hi guys,

I need your advice on where to proceed next with this. I took the car to the dealer again yesterday, and yet again having knocked all the way there, it behaved perfectly for the engineer! He put it up on the ramp and had another look underneath. Again, he said he couldnt see anything wrong and that he had tightened every nut and bolt he could see. I mentioned the drop links and he said he had checked them and there was nothing wrong with them.

I am starting to get rather annoyed with this now. I have just driven the car to Tesco and back and it sounded like its gonna fall to bits! I managed to get a couple of clips put on youtube so you can see what I am talking about.

The attitude of the garage is "well if we dont know whats causing it we can't sort it out. Bring it back to us when it's doing it all the time" (providing I havent gone straight off the road into a tree due to faulty steering before then). So where do I go from here? I am rapidly starting to lose all confidence in this car. They have assured me it is safe to drive, but would you not be worried if yours started to knock like this? Should I get in touch with Fiat UK? This really isn't acceptable that I should be getting fobbed off like this 5 months after speding 12k on a new car!

Youtube clips:
and
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Last edited by chrome500; 05-12-2008 at 22:16.
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Old 05-12-2008   #19
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Re: Knocking noise, clicking noise!

Quote Originally Posted by chrome500 View Post
Hi guys,

I need your advice on where to proceed next with this. I took the car to the dealer again yesterday, and yet again having knocked all the way there, it behaved perfectly for the engineer! He put it up on the ramp and had another look underneath. Again, he said he couldnt see anything wrong and that he had tightened every nut and bolt he could see. I mentioned the drop links and he said he had checked them and there was nothing wrong with them.

I am starting to get rather annoyed with this now. I have just driven the car to Tesco and back and it sounded like its gonna fall to bits! I managed to get a couple of clips put on youtube so you can see what I am talking about.

The attitude of the garage is "well if we dont know whats causing it we can't sort it out. Bring it back to us when it's doing it all the time" (providing I havent gone straight off the road into a tree due to faulty steering before then). So where do I go from here? I am rapidly starting to lose all confidence in this car. They have assured me it is safe to drive, but would you not be worried if yours started to knock like this? Should I get in touch with Fiat UK? This really isn't acceptable that I should be getting fobbed off like this 5 months after speding 12k on a new car!

Youtube clips: YouTube - Fiat 500 steering knocking problem. HELP! and YouTube - Fiat 500 Steering knocking problem
I would definately get in contact with Fiat UK, however I don't imagine for a minute that there is any danger of a catastophic failure. I had a couple of niggles with my car and Fiat UK could not have been more helpful in resolving them and as a consequence I would have no hesitation in purchasing another new Fiat group product.
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Old 10-12-2008   #20
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Re: Knocking noise, clicking noise!

I called Fiat UK yesterday and aired my displeasure with this over the phone. Initially the lady was no help whatsoever, suggesting I took the car to another Fiat garage 3 miles away. I pointed out that I drive past this garage nearly every day and it hasn't been a Fiat garage for at least 3 years (when I bought my GP) and it's now a Citroen franchise. She insisted I was wrong because it was on her list meaning they still do parts and servicing. I told her I knew for a fact this wass incorrect as I had tried ordering parts for my GP from there before and was told they couldnt help me. I then asked her if she thought that if a Fiat delaership couldn't find a fault with my car would a Citroen garage be more likley to? Finally, after 10 minutes, she opened an investigation and I was given a case number and promised I would be called back by an investigator within 24hrs. Its now 36hrs since I made the call. So much for customer service.

I am tempted to take the car back to the dealer and say I dont want it back until they have found something that is definitely the cause of this.

Do any of you Fiat tech guys on here fancy taking a look at my car, as my local dealer is totally useless?
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Last edited by chrome500; 10-12-2008 at 15:26.
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Old 10-12-2008   #21
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Re: Knocking noise, clicking noise!

Quote Originally Posted by chrome500 View Post
I called Fiat UK yesterday and aired my displeasure with this over the phone. I was given a case number and promised I woudl be called by an investigator within 24hrs. Its now 36hrs since I made the call. So much for customer service.
Be patient mate, I have found that Fiat CS are pretty good at replying to people, it may be that they have a lot on their plate at the moment ..... trying to find an answer to my problem might be taking up a lot of their time
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Old 10-12-2008   #22
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Re: Knocking noise, clicking noise!

Could this be a case of front suspension spring unwinding while turning? Had that on a few cars Saxo's are bad for it along with a few other suspension boings....
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Old 10-12-2008   #23
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Re: Knocking noise, clicking noise!

Quote Originally Posted by 500Matt View Post
Other things would be the front springs themselves (again these pivot when the steering is turned) or strut top bearings.
It was the strut top bearing they replaced last week and it has had absolutely no effect whatsoever.

If i say it's like something is being moved out of place with a loud bang when I go over a bump, then when i turn the steering it knocks for a few turns until it moves whatever it was out of place back to where it should be, then the knocking stops until I go over another bump that moves everything out of place, then the whole thing starts again.

Does that make sense?
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Last edited by chrome500; 10-12-2008 at 18:55.
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Old 10-12-2008   #24
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Re: Knocking noise, clicking noise!

Hi Chrome

Been watching and listening to your videos. They noise is quite strange and very 'heavy' in its origin. Although I can't tell exactly, it does make me think that the fault lies within the car rather than outside.

I also noticed that the noise appeared to happen from the steering wheel in the same position each time. This could possibly suggest that the noise could be coming from the steering column itself perhaps the column is loose or out of alignment or, more likely, the power steering motor?

I'm only suggesting this as Punto's suffered from electric PAS motor issues and you never know.......

First, try rocking the steering wheel top to bottom to see if there is any ecessive movement? Secondly, make a note of the steering wheel angle when it makes the noise.

It is a longshot but it is possible for this to be your suspension noise as well. As the steering system has to be bidirectional, any bumps or knocks in the road would also be transmitted back through the steering. This could then be aggrevating the column as well.

I hope this helps. Just a few more ideas to throw at it I know, but I hope you find a solution soon.

Cheers

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Old 10-12-2008   #25
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Re: Knocking noise, clicking noise!

Quote Originally Posted by 500Matt View Post
Hi Chrome

Been watching and listening to your videos. They noise is quite strange and very 'heavy' in its origin. Although I can't tell exactly, it does make me think that the fault lies within the car rather than outside.

I also noticed that the noise appeared to happen from the steering wheel in the same position each time. This could possibly suggest that the noise could be coming from the steering column itself perhaps the column is loose or out of alignment or, more likely, the power steering motor?

I'm only suggesting this as Punto's suffered from electric PAS motor issues and you never know.......

First, try rocking the steering wheel top to bottom to see if there is any ecessive movement? Secondly, make a note of the steering wheel angle when it makes the noise.

It is a longshot but it is possible for this to be your suspension noise as well. As the steering system has to be bidirectional, any bumps or knocks in the road would also be transmitted back through the steering. This could then be aggrevating the column as well.

I hope this helps. Just a few more ideas to throw at it I know, but I hope you find a solution soon.

Cheers

500Matt
Hi Matt,

Just washed the salt factory off the car and had a look at the steering. The column doesnt seem to move at all when I rock it as you describe.

When I stand outside the car with the door open and move the steering wheel, the noise sounds like it is coming from under the bonnet. What did you mean by "within the car"?

I'm wondering if its worth paying an independant technician to diagnose the fault then getting the dealer to fix it? Would Fiat pay me the money back for the diagnosis bearing in mind their dealer was incapable of finding out what's wrong?
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Old 16-12-2008   #26
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Re: Knocking noise, clicking noise!

SO.... an update for you.

On Thursday of last week I called Fiat UK having waited several days for them to get back to me. The guy I spoke to apologised and said he had called my dealer twice and they hadn't returned his call. He talked about arranging an appointment for a technician from head office to examine my car and said he would call me back "shortly". That was the last I heard from him.

Today (5 days later), I again called Fiat UK and, by an AMAZING coincidence whilst I was on hold waiting to be put through to him for 10 minutes, he had literally "just spoken to the dealer" and was "just about to call" me. The dealer said basically that they couldn't find a fault with the car as it didn't knock when I took it in and the roadtest showed nothing unusual.

So, i'm basically back where I started. I have a car with a fault that nobody seems interested in fixing.

I've already asked this but if any of you Fiat guys with a bit more passion for sorting problems out fancy having a go at this i'd be happy to bring it in to your dealership. I'm located in SE England but I don't mind travelling within reason.

I feel at the moment as if I could just hand the car back and walk away. I have totally fallen out of love with it now.

I JUST WANT IT FIXED!!!
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Old 16-12-2008   #27
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Re: Knocking noise, clicking noise!

Hi Chrome

Try Northgate Garage, Canterbury. The Workshop Manager is Barry. I've only had one problem with my 500 but the service was outstanding. (Hope this isn't your dealer already lol)
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Old 16-12-2008   #28
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Re: Knocking noise, clicking noise!

Well....

today, at long last, I FINALLY managed to get the engineer to hear the noise. It was much worse today so I pulled into the delaer, drove straight to the maintenance area (bypassing the service desk), left the car running and hauled the engineeer away from his job to hear it. Wiggled the steering wheel from left to right and he had a grope around underneath while it was knocking and he said the steering rack is buggered and needs replacing. There isn't one in the UK so we have to wait 3 days to get one sent from Italy.

Now, bearing in mind I have treated teh car well, how on earth can the steering rack be buggered? Might it be to do with the fact that anytime I go anywhere near a car park (ie at home, work, shops, gym- basically everywhere) I have to use full lock because of the pathetic turning circle on the 1.4?
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Old 17-12-2008   #29
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Re: Knocking noise, clicking noise!

Quote Originally Posted by chrome500 View Post
Now, bearing in mind I have treated teh car well, how on earth can the steering rack be buggered?

It's more likely to be a manufacturing fault which is exactly why the manufacturers warranty is needed.

Glad you finally managed to get someone from the deelership to hear it !! Hopefully the diagnosis of "buggered" steering rack is correct !
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Old 17-12-2008   #30
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Re: Knocking noise, clicking noise!

Quote Originally Posted by Jake_in_notts View Post
Hopefully the diagnosis of "buggered" steering rack is correct !
It's a technical term. To explain it would take a long time.
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