(G) Compensation from Fiat???

I have been without my then 4-day-old car since Monday 21st April due to a non-functioning Blue and Me system. I have a case file open with Fiat Customer Services. I got the fully functioning car back tonight after having had the Blue and Me computer replaced.

While the car was in I had a Grande Punto 1.2 Active as a loaner, for which I had to pay £17.50 to obtain insurance via the dealer.

Do you think I should ask Fiat for compensation and if so what sort of compensation should I seek or expect?

Any realistic opinions and hopes appreciated.

Doug

You have a warranty. Not a guarantee that your car will be without fault. At most, Fiat should give you your 17.50 back. I know it must be frustrating having that issue with a new car but when any electrical good is new that's when it's likely to fail.

Thanks for the reply. They were however giving £250 of vouchers for delayed cars with the HG problem. And that probably didn't cause as much delay as this!

That's great I would ask for that and see if you get lucky

so you paid £17.50 for insurance?
no other out of pocket expenses?
well maybe you will get that,but what else?
you have the use of a car and unfortunatly faults are fact of life withcars

You should of seen how fast 2nd gear got in the punto.

You guys don't know how refreshing it is to see that not everyone on a car forum is of the opinion that they are automatically entitled to some sort of financial gain every time something goes wrong.

I thank and salute you both!

I'm actually expecting very little. But it has been a rather large inconvenience and has cost considerably more than just £17.50 in terms of time, tube fares and calls.

I've worked in the IT industry for a while so I've heard people yelling for compensation. Not referring to the OP but people don't understand what a warranty is

Like scrogg says it's just one of those things, annoying but there are people going through far worse in life with illness etc, they will sort it out for you and then things will be great again

I didn't say that...

...well, not on here anyway!

I'm beginning to feel like a Pariah for even suggesting this....

Just a bit p***ed off that this could have been missed on the PDI. The mileage was flashing as I drove away so it was wrong on delivery.. and what's a PDI for.

The dealer and Fiat CS have been DREADFUL with communication and any semblance of politeness. Having come from a series of different cars I am a bit shocked. Mercedes to be fair were worse, Hyundai and Honda streets ahead and couldn't do enough.

Fiat need to improve their dealer network and their CS. Promised phone calls just do not happen.

I am sure there are some very good guys out there like Simon form Wessex, but when the majority are poor, what is the customer to do?

Of course the answer is probably not buy another Fiat.

Still, I am relieved to get my car back functioning as it should after a week from hell. (I got knocked off my 6 week old motorbike by a white van man who was not paying attention... bike is a write off and I am severely battered and bruised). So, no car, no bike and feeling a bit miffed with the world in general.

To be fair the dealership were absolutely first rate this evening, but they need to be like that all of the time!

claim for tube fairs extra call costs incured the £17.50 plus about £50 for inconvenience if they don't go for that try for a free service and valet

A free first service would be absolutely spot on....

Agree with that.
And that.
And definitely that.
But not that.
Or that.