(G) Compensation from Fiat???

dougl65 · 02-05-2008

Ok, so we've had the Fiat insider

point of view.... what does the general populus think?

Scrogg · 02-05-2008

Originally Posted by dougl65

Ok, so we've had the Fiat insider

point of view....

Working for a Fiat dealership doesn't influence my view in the slightest.

baldrick500 · 02-05-2008

Originally Posted by dougl65

Ok, so we've had the Fiat insider

point of view.... what does the general populus think?

Like others have said that is what a warranty is for. You have been provided with a replacement car. The defect didn't stop you using the car so it could have been a low priority, especially if all the courtesy cars had been booked out. To me it sounds like thay have looked after you ok. Something to help out with the insurance would be a nice gesture. Did they give you the option of risking a large excess on their insurance or using your own?

Note that some insurance companies will give you cover for courtesy cars whilst yours is in the garage, which is quite a good deal as many will sting you if your courtesy car is higher value than your own when it goes in.

Cheers
Baldrick

306maxi · 03-05-2008

Originally Posted by dougl65

Ok, so we've had the Fiat insider

point of view.... what does the general populus think?

I'm part of the general populace and I agree

The warranty for your car covers repairs to the car within the warranty period. If Fiat sort it then they've done all they're obliged to do. If they give you compensation then consider yourself lucky

roadster1_98 · 03-05-2008

Originally Posted by dougl65

I'm beginning to feel like a Pariah for even suggesting this....

Just a bit p***ed off that this could have been missed on the PDI. The mileage was flashing as I drove away so it was wrong on delivery.. and what's a PDI for.

The dealer and Fiat CS have been DREADFUL with communication and any semblance of politeness. Having come from a series of different cars I am a bit shocked. Mercedes to be fair were worse, Hyundai and Honda streets ahead and couldn't do enough.

Fiat need to improve their dealer network and their CS. Promised phone calls just do not happen.

I am sure there are some very good guys out there like Simon form Wessex, but when the majority are poor, what is the customer to do?

Of course the answer is probably not buy another Fiat.

Still, I am relieved to get my car back functioning as it should after a week from hell. (I got knocked off my 6 week old motorbike by a white van man who was not paying attention... bike is a write off and I am severely battered and bruised). So, no car, no bike and feeling a bit miffed with the world in general.

To be fair the dealership were absolutely first rate this evening, but they need to be like that all of the time!

Don't feel like this at all my friend going by this forum Fiat people are quite happy to put up with a Pish product. I was told on this forum that the fact my indicators didn't self cancel was down to character FFS!!

My car was off the road for 2 weeks and I was told I would be sent vouchers or such like I'm still waiting

My 500 was bought on the promise of improved dealers and quality. No car is perfect that I know from experience its the way the problems are dealt with that makes the difference take a leaf out of others books Fiat and quickly.

306maxi · 03-05-2008

Originally Posted by roadster1_98

Don't feel like this at all my friend going by this forum Fiat people are quite happy to put up with a Pish product. I was told on this forum that the fact my indicators didn't self cancel was down to character FFS!!

The salesman who took me for a testdrive the other day said it's a lane change thing. It'll signal a few times and then switch off. I'm not a 500 owner or anything but is is possible that this is the problem? I was thinking they weren't self cancelling but what the salesman said did seem to be correct.

roadster1_98 · 03-05-2008

Originally Posted by 306maxi

The salesman who took me for a testdrive the other day said it's a lane change thing. It'll signal a few times and then switch off. I'm not a 500 owner or anything but is is possible that this is the problem? I was thinking they weren't self cancelling but what the salesman said did seem to be correct.

no mate I'm aware of this function. I use it quite often on the M'way and its useful. However using the indicators normally on my car means that they either cancel early or not at all.

rallycinq · 03-05-2008

Did the OP insist that the car was fixed, or was he offered ther car back while the parts were brought in!

I think that the offer of a courtesy car to keep going is almost good enough. The dealer should have arranged for Fiat to pay the insurance before asking the OP for it.

Cheers

D

**custard** · 03-05-2008

Originally Posted by roadster1_98

Don't feel like this at all my friend going by this forum Fiat people are quite happy to put up with a Pish product. I was told on this forum that the fact my indicators didn't self cancel was down to character FFS!!

My car was off the road for 2 weeks and I was told I would be sent vouchers or such like I'm still waiting

My 500 was bought on the promise of improved dealers and quality. No car is perfect that I know from experience its the way the problems are dealt with that makes the difference take a leaf out of others books Fiat and quickly.

nice rant,now what do you suggest towards the original question?

roadster1_98 · 03-05-2008

Originally Posted by custard

nice rant,now what do you suggest towards the original question?

Aye Whatever

What I suggest towards the OP is complain like I did as through the post this morning came a free service from my Fiat dealer to compensate for the fact my car was off the road for two weeks. Admittedly my car had issues with the dualogic but that is besides the point the OP's car was also off the road.

If others are on this forum are happy to put up with the typical British fob off fair enough it ain't me and look what I got. At no time did I go off on one at the dealer I put my case forward and at all times was polite to the staff at the dealership. I therefore suggest the OP does the same. I also got a courtesy car which I would've expected anyway.

Deano.UK · 03-05-2008

personally i think in this country there are too many people who when something goes wrong, they request for compensation first, and the problem to be rectified second... working in both insurance + telecoms industry's its all too common in both.

personally, its no major inconvenience to be without that specific car, a temp car + insurance paid should be more than antiquate to tide you over until the 500 is fixed.

hopfully the CS guys can pull their fingers out an get it sorted as a priority for yea.

Scrogg · 03-05-2008

Originally Posted by roadster1_98

...like I did as through the post this morning came a free service from my Fiat dealer to compensate for the fact my car was off the road for two weeks.

Free to you, maybe

Most Easterly Pandas · 06-05-2008

Originally Posted by Scrogg

You guys don't know how refreshing it is to see that not everyone on a car forum is of the opinion that they are automatically entitled to some sort of financial gain every time something goes wrong.

I thank and salute you both!

Why not. You've just spent several thousand on a car, it should be without fault, it's not that hard, Toyota manage it etc. and if they do have a fault they sort it and bend over backwards for the owner. So why can't other companies. Its not that hard

306maxi · 06-05-2008

Originally Posted by Most Easterly Panda's

Why not. You've just spent several thousand on a car, it should be without fault, it's not that hard, Toyota manage it etc. and if they do have a fault they sort it and bend over backwards for the owner. So why can't other companies. Its not that hard

You obviously have never worked in any sort of manufacturing or repair business. Nothing is perfect.

I worked for about 3 years in the electronics repair industry and I can tell you that any company which guarantee's their cars to be free of faults within the warranty period is stupid stupid stupid. Electronics are most likely to die within the first few weeks of use. It happens and it can't be avoided which is why you get a warranty. Toyota's without fault? Bwahahahaha my dad's Hiace had it's fair share of problems. Nothing major but it wasn't free of faults at all.

You could spend a million pounds on a new car and there's still the chance it could break. It's how it's dealt with after and how quickly it's dealt with that's the thing you should look at.

Most Easterly Pandas · 06-05-2008

Originally Posted by 306maxi

It's how it's dealt with after and how quickly it's dealt with that's the thing you should look at.

Just like I mentioned, Toyota will always (in our experience) bend over backward to help the customer. Sure, they're not all free from fault, but when there is a fault they shouldn't really be putting the customer out. £17 for insurance of a curtiousy car.

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